To initiate a return, customers must follow our structured Return Procedure. Step 1: Contact us through our official support channel to open a return request. Step 2: Provide a detailed explanation of the issue so our team can assess the situation and attempt resolution, including confirming correct product usage. Step 3: If a return is approved, securely re-package the item and send it to the return address we provide. Step 4: Once received, our team will inspect, verify, and evaluate the item and all associated evidence. Step 5: If the claim meets the conditions of our Performance Guarantee Policy and passes assessment, we will issue the refund accordingly.

At Mila Foy, we stand behind the clinical performance of our formulations. If you can demonstrate that the product has not produced the expected results, you may qualify for a refund under our Performance Guarantee Policy.

To maintain integrity and prevent misuse, all return claims must meet the following criteria:

• Documented Evidence: Customers must provide clear, date-stamped photographic evidence taken once per week for a full 30-day period.
  These images must illustrate consistent usage and lack of measurable improvement.
  
  

• Product-Specific Evaluation: If you have only used one item (e.g., the Hair Growth Oil), you may be required to undergo a mandatory consultation to determine whether the lack of results indicates an internal or alternative cause. In such cases, customers will be advised to trial the full Mila Foy Hair Growth System, as single-product use may not be sufficient for certain conditions.
  
  

• Consultation Requirement: If results are not visible after correct and consistent use, a video or written consultation with our specialists is required. This allows our team to assess application technique, frequency, underlying factors, and suitability.
  
  

• Eligibility: Returns are only accepted where our team verifies that:
  
  

1. The product was used correctly and consistently;
   
   

2. External factors did not interfere with results;
   
   

3. The user has completed the required documentation and consultation;
   
   

4. No improvement was observed despite adherence to protocol.
   
   

Due to the biological nature of hair and skin, insufficient evidence, inconsistent usage, missing weekly photos, or refusal to complete the consultation will automatically render the refund request ineligible.

Our guarantee is designed to protect genuine customers while ensuring a fair, science-backed evaluation of every claim.

Please note that returns are only accepted on full-priced items. Products purchased during sales, discounts, promotions, or bundle offers are not eligible for return or refund under any circumstance.