Cancellation policy

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries based on the duration and frequency you select.
Your payment details will be stored securely, and you will be charged for each delivery, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you do not want your subscription to renew, you must cancel it before the next billing date.

If you'd like to cancel your subscription, you can do so at any time by clicking on the "Subscription" page located in the footer of our website and logging into your account. Alternatively, feel free to contact us directly on WhatsApp at +44 7351 073039, and we'll be happy to assist you.

Please note: We do not offer refunds for subscription payments, including those that have already been charged during an auto-renewal.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product that is not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has already been fulfilled, cancellation is no longer possible, but you may request a refund. See our returns policy for more details.

Try Before You Buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if the item has not been returned, we will charge your payment method for the full amount.